Refund policy
At Indigo Genes, our pieces are handcrafted in small batches. We do not accept returns, exchanges, or refunds for buyer’s remorse or minor natural craft variations.
Returns or replacements are strictly permitted only if your item arrives damaged, defective, or incorrect.
1. Mandatory Unboxing Video Required
To claim a return or replacement for a damaged or wrong item:
-
You must record a continuous, unedited unboxing video showing the unopened courier bag/label and the defect when opened.
-
Claims without a clear unboxing video cannot be processed.
2. How to File a Claim
If your product arrives damaged or incorrect:
-
Contact us within 48 hours of delivery at info.indigogenes@gmail.com or WhatsApp at +91-7874887955.
-
Share your Order ID, photos, and the unboxing video.
-
Once verified, we will arrange a free reverse pickup and send a free replacement. If out of stock, a full refund will be processed within 5–7 business days.
3. Non-Returnable Scenarios
Returns/refunds will not be accepted for:
-
Change of mind, wrong size, or improper care/washing.
-
Products missing original tags or packaging.
-
Natural Craft Variations: Slight variations in shade, dye, or weave texture are signatures of authentic hand-craft and natural indigo—not defects.
4. Order Cancellations
Orders can only be canceled within 24 hours of placement (or prior to dispatch). Once dispatched, orders cannot be canceled.
Questions? Contact us at info.indigogenes@gmail.com | Mon–Sat (10 AM – 6 PM IST).
